Frequently Asked Questions

 

How do I send documents to Editwrite?

Send them as a Word attachment in an email.

How long will it take to do the job?

Most straightforward jobs can be completed within 48 hours (often much less) during a normal business week, after we have received the documents and payment. Longer and more complex texts like company reports or university dissertations and theses will naturally take longer and should be negotiated individually. In these cases, contact us in advance to discuss your particular requirements.

Will you do an urgent job?

Yes, but the rates are higher. If you want it done in less than 24 hours, the rate would double. If you want a 'While you Wait' instant service, it will be trebled. We strongly advise you to contact us first to confirm that we are able to do a 'While you Wait' service for you.

Is the work confidential?

Absolutely. The information contained in your documents will not be revealed or passed on to any other person or organisation.

Who has copyright on the text?

The text belongs entirely and completely to you or your company. Editwrite will never attempt to claim it belongs to us.

I don't have a credit card. How can I pay you?

If you don't have a credit card, there are two methods of payment you could use instead.  The simplest way is to make a direct deposit into Editwrite's BNZ bank account, which can be done online through internet banking, or in person at any BNZ branch. Another way is to mail a cheque to us. In either case, contact us by phone or email, and we will give you the account details or the address, as needed. Please remember that if you send a cheque, your work cannot be returned to you until the bank has cleared it for payment, which can often take 3-4 days. For that reason, a bank deposit is a better and quicker option.

How can I be sure you're not just trying to rip me off when I pay you by credit card?  

When you use your credit card to pay us, the personal details on the card [card number and expiry date] are never given to Editwrite. The company that manages the transaction, Direct Payment Systems [DPS], is one of New Zealand's largest and most trusted electronic money transfer companies. Have you ever bought items through TradeMe or the Farmers or Foodtown websites?  DPS is the company that manages the online transactions for these and many other well-known companies in exactly the same way it does for Editwrite. We can't rip you off because we don't have your credit card information to be able to do it.

Will you write my university assignments for me?

No. The ideas, information and opinions contained in the writing must be your own. The purpose of Editwrite is merely to give a clear style and a grammatically accurate expression to the ideas you have. Besides the fact that any such writing work would be completely unethical, we probably wouldn't know enough in your specific subject area to make the assignment appear convincing, anyway.

Do you have experience working with ESL and EFL students?

Yes, considerable experience. In fact, it is because we are aware of the special difficulties faced by students for whom English is not their first language that Editwrite has been established.

What if I'm not happy with the job you've done?

Phone us or send us an email explaining your dissatisfaction and what you want done. We will make any necessary changes immediately. Your complete satisfaction is our first priority.